FAQs

everything you'd want to know and more

Gas BBQ

Delivery/Assembly/Installation

What tools do I need to assemble the CROSSRAY?

A standard Phillips Head screwdriver and Adjustable spanner are required for assembly. A protective coating will need to be removed from some parts prior to assembly and we recommend that assembly takes place on the cardboard packaging to protect parts from damage.

Can I assemble the BBQ by myself?
What is supplied as standard with the gas BBQ?

General

Can it be used in a coastal area?
What is the difference between an infrared burner and a traditional gas burner?

Design/Specifications

How long is the Warranty?
What do I need to do to convert the CROSSRAY LPG BBQ to a natural gas connection?
What is the length and diameter of the hose in the Natural Gas Conversion Kit?
Do I need electricity to run any features on the CROSSRAY Gas BBQ?
What battery is required for the LED BBQ lights?
What size and weight are the CROSSRAY BBQs and what size is the cooking surface?
How sturdy is the Gas CROSSRAY – what materials is it made of?
How long do the burners last and can I buy replacement ones if needed?

Electric BBQs

What happens if I forget to switch it off at the wall?
Am I restricted in what I can cook on the Portable Electric BBQ?
Do I need a special power-outlet installed to run the appliance?
Can I remove the Portable Electric BBQ from the Trolley and Kitchen versions of the product?

Outdoor Kitchens

What are the benchtops made of and what options are available to me?
How are the kitchen cabinets supplied?
Is a tap included? If I do install a benchtop sink on my outdoor kitchen then what are my options for water supply to the unit?
How do I gain access to the main drip tray on the built-in unit of the CROSSRAY?

Other

Cooking/Cleaning

Is the BBQ easy to clean?
Why is there a significant reduction in flare-ups?
What impact will the infrared burners have on my cooking experience?
How is the BBQ temperature controlled?
Can I get the temperature to a low level for low and slow cooking?
Because the CROSSRAY gets to such high temperatures, does it mean that you burn food?
What can the upper cooking racks be used for?
Does BBQ come with a Cookbook?
Can I cook with the lid both up and down?
Do I need a side-burner?

Have more questions? Get in touch!